4/10 Huono
Tarkistettu asiakas
22.8.2017
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Got less than was promised
We booked the room via Hotels.com but when we arrived our reservation was not seen by the hotel. Fortunately, there was a free room still for us and we could prove the reservation with printed confirmation papers. We booked a family room (bigger room with double bed and a seperate bed) but we got only a room with two seperate beds. There was no toilet paper in the room. Shower looked that it had past already it's best days. Otherwise the room was okey, for example good air conditioning. We had to leave early in the morning before the breakfast time. We had contacted the hotel beforehand about this situation and they promised to give us breakfast with us in the morning. We asked about this when we arrived and the answer was only that it is not possible since the breakfast is served only between certain time frame. They also said that the promise was made by a receiptonist who doesn't work there anymore so they didn't want to fulfill his/her promises. So we were left without any breakfast or any compensation. We had contacted the hotel well before our stay about the airport shuttle service. We had agreed the price and the time for the service. When we arrived they offered us only a mini bus service but it started later than we had agreed. Fortunately, we got in time to the airport. Weak English skill, only one young woman could explain something to us. Otherwise we had to deal with the help of waitress of neighbouring restaurant. Plus: Very good location.
Tarkistettu asiakas
Yöpyi 1 yön elokuussa 2017