Sisätilat

Arvostelut: Casa Dona Susana

3.5 out of 5
Casa Dona Susana
Manuel M Dieguez No 171, Puerto Vallarta, JAL

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 531 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 300 kautta 1004 arvostelua" "
Arvosana 6 - OK. 88 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 57 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 28 kautta 1004 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Micah

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 9.5.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

6/10 OK

Angel

Hyvää: Henkilökunta ja palvelu
Although the location of this adults only hotel is perfect and the staff is super informative and welcoming there were a couple of issues that negatively impacted my stay. First of all the construction next door was unbearable especially in the morning. Also the bed is not all that comfortable. Location is excellent but I will most likely not stay there again.
Yöpyi 6 yötä huhtikuussa 2024
General Manager. vastasi 9.5.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We deeply regret that the construction has caused you inconvenience, we inform you that we are unaware of this, Vallarta is under construction of new condominiums and hotels every day. We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

Araceli

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
It’s was close to everything
Yöpyi 2 yötä huhtikuussa 2024
General Manager. vastasi 3.5.2024
We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

Rodolfo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location is great !
Yöpyi 2 yötä huhtikuussa 2024
General Manager. vastasi 2.5.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

10/10 Loistava

Kathleen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great walkable location. Safe and quiet. Love the rooftop pool and cafe. Smart tv, breakfast buffet, water pressure…smiling!
Yöpyi 3 yötä huhtikuussa 2024
General Manager. vastasi 2.5.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Loistava

Robert Scott

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very quiet property
Yöpyi 5 yötä huhtikuussa 2024

4/10 Huono

Darren

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The area around the pool was very slippery and I saw a couple people fall during my stay. There is major construction on both sides of the hotel
Yöpyi 10 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
Dear Darren. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.However ,this area of opportunity was immediately attended to and medical attention was provided, accidents happen and it is our duty to provide them with care as soon as possible.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

JAIME, los angeles

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
something that i hate we had 3 rooms and the service about to have shampoos and soap it was terrible we have to call almost every day for it hate it
Yöpyi 5 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
Dear Jaime.We are very sorry for what happened during your stay, thanks to your constructive comments we continue to improve your experiences at our hotel. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

10/10 Loistava

Giuseppe

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
If you go to PV and don’t want to stay in a resort, but close to everything and experience a real life of this Beautiful town check this place out!!
Yöpyi 3 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Hyvä

Adolfo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pleasant stay , pool area is very nice and relaxing .
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Hyvä

Murray

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice staff! Pool was a bit cloudy, could have used some attention…
Yöpyi 7 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Loistava

Angelo

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Peaceful hotel in the middle of a busy area. The rooms are small but the rooftop pool and bar are fantastic. The staff were great. The hotel is beautiful. The beach is only a block away.
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

6/10 OK

Angelica

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Small hotel in the romantic zone of PV, but there is no ocean view the only window is to the courtyard
Yöpyi 5 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Loistava

Irina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Nice place, maybe a bit old fashioned but the rooftop patio and pool are new and a great place to chill.
Yöpyi 5 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Loistava

Andres Felipe Gonzalez

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A very nice an cozy hotel. Friendly staff and having access to additional amenities at Los Arcos adds a lot of value to Casa Dona Susana
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Loistava

Kiely

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful little hotel. Quiet pool on the roof with a bar for drinks and food. One block from the beach. Lots of shops and restaurants around.
Yöpyi 6 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

Tara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For the price this hotel is great. The food is excellent at Los Arcos. 2 things- it’s very loud Friday/Saturday night. Also- we missed a night due to a flight cancellation and they wouldn’t let us stay an extra night for free. Not cool.
Yöpyi 6 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We understand that cancellations happen but that is outside our policies since the agency itself is the one that has to take care of your refund or cover the missed night

10/10 Loistava

Antonio

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the pool
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 27.4.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

10/10 Loistava

Isaac

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Aidan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the location. Loved the staff, very warm and friendly. Front desk Joel was especially helpful with IT problems. Gracias amigo. Excellent breakfast buffet daily. Disliked assigned room on check-in but was able to upgrade without problem. Extra cost was a bummer but so worth it. Loved the rooftop pool but the Margaritas were not the greatest.Great staff throughout this small (3) hotel group .Always helpful. Please be sure and tip them generously. The best part of this place was not having kids around. Made for a super relaxing week for me.
Yöpyi 7 yötä huhtikuussa 2024
General Manager. vastasi 13.4.2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

10/10 Loistava

Sara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We always love staying here. The beach access is great! Everyone on property was friendly and accommodating.
Yöpyi 4 yötä maaliskuussa 2024
General Manager. vastasi 9.4.2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

8/10 Hyvä

Ronnie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice small hotel, rooftop was an unexpected lovey place. Rooms were a little dated but overall would stay there again
Yöpyi 2 yötä huhtikuussa 2024
General Manager. vastasi 9.4.2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.All of your kind words about your stay with us are great to hear.We hope to have you soon and continue contributing to generating new memorable experiences.

6/10 OK

alexis

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
General Manager. vastasi 13.4.2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

10/10 Loistava

Charles, White Rock

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Suite was well apointed, staff/serices were professional and efficient. Rooftop pool/patio/bar was a very nice touch.
Yöpyi 8 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

6/10 OK

Edore Olaolu

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and room was good. However, I was disappointed that I emailed the hotel before my trip to tell them it was a special occasion and I was emailed a picture of my room. However, upon arrival the picture I was sent was not the room I was given. We were put in a much smaller room instead
Yöpyi 3 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We are very sorry to hear that your requests were not possible.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

Daniel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus mas sinceros comentarios positivos y esperamos servirle una vez mas en el futuro.saludos cordiales.

10/10 Loistava

Vanja

Yöpyi 5 yötä maaliskuussa 2024
General Manager. vastasi 27.4.2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Loistava

Manuel

Matkusti ryhmän kanssa
Buena ubicación, todo cerca si tu objetivo es estar en el centro de Vallarta, buen hotel, buenas instalaciones y todo muy ameno
Yöpyi 5 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus comentarios positivos y esperemos servirle una vez mas en el futuro.saludos cordiales.

8/10 Hyvä

Kurt Philip

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff and a great location to enjoy Puerto Vallarta.
Yöpyi 6 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Loistava

Nanys

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tranquilo
Yöpyi 5 yötä maaliskuussa 2024
General Manager. vastasi 5.4.2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Hyvä

Kevin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place. However, I was shocked that my room did not have a real window. There was one frosted pane. It was a dark dungeon
Yöpyi 10 yötä maaliskuussa 2024
General Manager vastasi 25.3.2024
Dear Kevin, we appreciate the time you took to tell us about your stay during your days at Casa Doña Susana, we are glad to know that you enjoyed pleasant and unforgettable moments. On the other hand, we will take actions with the departments involved to improve and provide you with unforgettable experiences in the future. Cordially, General Manager.

10/10 Loistava

Garrett, Pearl

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For a solo traveler, I would choose Casa Doña Susana every time. The views of the ocean are 270 degrees. The staff is diligent and accessible, beyond friendly, and professional. The location is very safe and backed away from the Main Street. I can’t wait until my next visit.
Yöpyi 2 yötä maaliskuussa 2024
General Manager. vastasi 24.3.2024
Greatings Mr. Garrett.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Best Regards.

8/10 Hyvä

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is great. The beach and tons of restaurants are all within a few minutes. It felt very safe due to the front desk staff and security in the area. We had an issue with our room the first night and the staff was going to make us pay to switch rooms because the only room available was an upgrade, but in the end, they agreed to upgrade our room for no charge.
Yöpyi 6 yötä maaliskuussa 2024
General Manager. vastasi 14.3.2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Loistava

Gabriel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and quiet hotel on a side street. Excellent location close to many restaurants and stores, 1 block from the beach.
Yöpyi 4 yötä maaliskuussa 2024
General Manager. vastasi 14.3.2024
We are grateful for your compliments. we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Loistava

james

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The VIP perk for one was extended to my wife as well so we had a wonderful breakfast each day of our stay. Issues were handled immediately and the hotel decor was appealing. If we go back to Peurto Vallarta it would book again. We did not opt for all inclusive as so many great restaurants are within walking distance. The metamorphosis spa is around the corner very good and always booked solid highly recommended.
Yöpyi 17 yötä helmikuussa 2024
General Manager. vastasi 10.3.2024
Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We are very pleased to hear that you enjoyed another fantastic stay at our hotel.we appreciate you for sharing your experience with us and look forward to serving you again soon.kindly regards.

8/10 Hyvä

Karen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is in an excellent location and has a beautiful roof top pool with food and drink options! The “Barman” was friendly, hilarious and the service outstanding! Big perk is you have access to two properties with Los Arcos providing a nice beach front option!
Yöpyi 4 yötä maaliskuussa 2024
General Manager. vastasi 7.3.2024
Greatings.We appreciate you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

10/10 Loistava

Kathy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
General Manager. vastasi 7.3.2024
Greatings.Thank you for choosing us as your Puerto Vallarta holiday destination. We appreciate that you have shared your experience at our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Hyvä

alun, Cardiff

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely rooftop cafe bar and pool.
Yöpyi 9 yötä helmikuussa 2024
General Manager. vastasi 7.3.2024
Greatings.We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Loistava

Stephanie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä helmikuussa 2024
General Manager vastasi 4.3.2024
Dear Stephanie, thank you very much for choosing u has host during your stay in the city, we hope to see you again very soon for show you all the improvements that we will have for you and your loved ones. Cordially, General Manager.

10/10 Loistava

Rebecca, Charlotte

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
LOVED this stay!! We specifically wanted a place that would be simple and comfortable so we could spend our days exploring the city and beaches. This place was PERFECT! Centrally located to all the cool bars and great restaurants in Old Town. Beautiful hotel and gorgeous rooftop pool.
Yöpyi 3 yötä helmikuussa 2024
General Manager. vastasi 2.3.2024
Thank you for the great feedback of your recent holiday experience. We are grateful to create unforgettable memories on your vacation.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Hyvä

Liisa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location. Efficient staff. Room was dark with no balcony or windows.
Yöpyi 28 yötä helmikuussa 2024
General Manager. vastasi 2.3.2024
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience.We look forward to welcoming you back again very soon.

10/10 Loistava

Scott J.

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front balcony rooms are nice as they were recently remodeled.
Yöpyi 7 yötä helmikuussa 2024
front balcony vastasi 28.2.2024
We appreciate your comments.we hope your return soon.best. regards.

8/10 Hyvä

william

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
General Manager. vastasi 2.3.2024
Thank you for the great feedback of your recent holiday experience.We are grateful to create unforgettable memories on your vacation. We look forward to serving you again in the future.

8/10 Hyvä

Megan, Independence

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice location and great amenities at sister property. Our room didn’t even have an exterior window. Loud sounds at night… machines? Great location to restaurants, things to do, and beach. Staff was very friendly.
Yöpyi 5 yötä helmikuussa 2024
great location vastasi 28.2.2024
Unfortunately we had maintenance details but everything was resolved as soon as possible, we hope that your expectations about our brand do not change and you continue coming to your second home, Casa Susana.

2/10 Hirveä

Daniel

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Checkin took forever. The bed linnen had not been changed when we arrived. We noticed when going to bed that they had just made the bed with peevious guests linnen. Room and fascilities was not very well cleaned.
Yöpyi 4 yötä helmikuussa 2024
Casa Dona Susana vastasi 17.2.2024
We are very sorry for what happened.We appreciate your comments so we can improve and provide the best quality service possible.We guarantee that your next stay will be a memorable experience.Kindly regards.

2/10 Hirveä

Galina

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
General Manager vastasi 27.2.2024
Dear Galina, thank you very much for choosing us as hosts during your stay in the city, we regret not having exceeded your expectations on this occasion, we will continue working on our areas of opportunity to offer a renewed experience to all our guests. Cordially, General Manager.

8/10 Hyvä

Lori

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is a traditional Mexican hotel, with friendly, helpful staff. It is conveniently located near the Malecon, beach restaurants and bars, and all the Zona Romantica has to offer. The rooftop pool/lounge is clean and relaxing. Walk over to its sister property, Los Playas Arcos, to use the beach and restaurant. Stay there if you prefer a resort experience. Skip the all inclusive options because there are so many affordable and delicious options to explore in the area. The only negative is that the rooftop bar closes at 4 pm.
Yöpyi 7 yötä helmikuussa 2024
A special place in the heart of the romantic zone vastasi 17.2.2024
We appreciate your excellent comments, we will verify why our snack closed earlier than established since the service hours are from 11 am to 5 pm.We hope for your return soon.kind regards.

6/10 OK

gabriel

Yöpyi 5 yötä helmikuussa 2024
General Manager. vastasi 21.3.2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.Best Regards.

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, friendly excellent location. Good value.
Yöpyi 3 yötä helmikuussa 2024
relaxing destination vastasi 9.2.2024
We appreciate your good feedback, thank you for choosing us as a relaxing destination.

6/10 OK

Syd

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Historic, quaint hotel with a pretty courtyard. Room was dark & sterile. Bathroom was gross. Rooftop was nice but pool was cold & rooftop food/beverage service was extremely limited. It was a nice 2-star dated hotel near the beach but in a bad location.
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 7.2.2024
Dear Syd, thank you very much for choosing us as hosts during your stay in this beautiful city, we are sorry to know that we have not exceeded your expectations on this occasion; However, thanks to your observations we will be working together with our departments involved to improve and create a better stay for all our guests.Sincerely, General Manager.