Dear Mr Seiji,we are very surprised you decided to share such a bad experience after one month from your departure.During your stay we did not have any feedback regarding any problem from you, even upon your departure. Such a serious problem should had been shared immediately to take an immediate action. I am sorry but I feel immense embarrassment reading your words. Our guest orientation and our honesty is unquestionable. I can personally guarantee about our staff clearness and uprightness, so I regret but we cannot accept this accuse. It is a serious and underserved damage for our reputation. Please feel free to contact me privately if you need any clarification. Best regards

Thank you very much for residing with us during your time in Rome and for sharing your feedback in regards The Elizabeth Unique Hotel First and foremost accept my apologies for any inconveniences you might have experienced during your stay. While I enjoyed reading that you appreciated our kind service, the food and our friendly team, I am disappointed to learn that your stay fell short of your expectations. After an investigation on the points you have raised, a case it has been opened. Regarding the ants this has been the very first time that this issue has been reported, however there is no record on the complaints book on the dates you have resided. Also, no trace of ants have been reported by the maids that served your room during your stay. If a call of assistance were received, immediate assistance would have been offered by our Ambassadors. In order to avoid the recurrence of the issue you have addressed , we took this matter into account very seriously and we are monitoring the yard constantly. Green actions will be taken in case. Regarding the concierge tablet, the new restaurant and room service menus have been updated recently. Due to a bug of the system, this operation cannot be done in cloud or using the wireless system. We are updating the tablets one by one accordingly. Minor issues may incur during this process and we regret that the device in your room was not update during your stay. Your à là carte breakfast was included in your room rate and no attempts of double postings are present in your final bill. However, few charges of € 7 for “Room service delivery” are present in the bill. These are legits as the room service is normally not included in the room rate. On June 23rd when you asked to book a table outdoor in our Donna & Bistrot restaurant, one of the Ambassador at the front desk kindly informed you that the patio was already booked for a private event. He did offered the possibility to book an indoor table though. Mr. & Mrs. Salvarli our aim is to give guests‘ satisfaction at all times, regrettably on this occasion we do understand we committed few oversights.. We would love to welcome you back, and should you decide to, I would be most honoured if you would contact me directly so that I could personally ensure a personalised experience in the hope to restore your confidence in us. Wishing you a memorable stay with us in the next not too distant future, I remain at your own disposal for anything. Yours Sincerely, Claudio Buonocore Front of The House Manager

Dear Guest, We are very sorry to read that your experience at our property was not to your liking, every guest is important and we care about the stay would be the best for all of them. We thank you for your feedback and your comments will certainly help us to improve the service and the experience of our beloved guests. We also hope to welcome you back to our Elizabeth Unique Hotel to be able to positively surprise you in the future. Best regards, Elizabeth Unique Hotel Team

Dear Mr Binks, We thank you for giving us a positive score. We are happy to read that you enjoyed your experience at the Elizabeth Unique Hotel and in particular, we are happy to know you experienced and enjoyed our rooftop terrace after all your adventures around Rome. We hope to welcome you again soon. Best regards, Valentina Marchi - Reservations Supervisor