Lasketteluhotellit - La Altagracia

”Resort itself is very nice, renovated recently. Beach is excellent. Attitude of most of the staff is poor, they would need a training in basic customer service skills, especially in the restaurants. Don’t book a la carte restaurants, food quality was very poor, in some places it was impossible to even eat the food served for you. Everything has been prepared in advance and it has been standing on the plate for a very long time. Buffet food was okay, every day super fresh fruits...

”The location was perfect for kids and adults, lots of entertainment and the service was excellent! The rooms at the fantasia side are a bit outdated, could use new hardware in the bathroom and room overall. My only complain is that breakfast ended at 10:45am, which is too early for my "vacation self" we were able to adjust but do wish the food schedule was more flexible to accomodate folks that appreciate brunch, especially since shows/music were on till midnight, which we all (kids too) fully...

”Primero la ubicación es horrible, nos costó mucho llegar, cuando logramos llegar el encargado no nos acepto la reserva porque el precio dique no era el correcto, nos trato mal y nos cancelo la reservación”

”No instructions when we checked in. Had to figure out internet/amenities on our own. However the host was very responsive through WhatsApp. Cost of cook was 2x what advertised. Most frustrating part of the experience was that we got moved to a different house than the original one because of “construction”.”

”Had a great time the staff made it fun and gas services is outstanding”