8/10 Hyvä
Miguel
16.12.2025
Check in and check out were a mess, there’s a lack of communication between their phases and concierges. Our luggage took forever to arrive to our room, they didn’t really explain the layout and sent us on our way, provided us with wrong info regarding food at that moment, so we were completely lost.
At check out the concierge, Cynthia, was not personable and seemed irritated with having to work.
If you have an itinerary make sure you let them know multiple times. We were told we didn’t have transportation and were sent to schedule it, then they were irritated we already had an itinerary, which we had informed them of at both front desks.
Other than that food was good, service was great.
At some restaurants they did run out of things pretty early.
For a diamond resort I would expect front desk to have all your info in their system instead of making you waste your time.
Miguel
Yöpyi 6 yötä joulukuussa 2025
