Hae hotelleja – Karibianmeri

”Check in process was terrible. We ran into issues with payments, however the man checking us in once we got to our room he called the room and said they weren’t bringing our bags we had to go get them from lobby then stated they didn’t charge us correctly his exact words “all I know you owe 380.00” very rude on the phone. Worst experience only nice person was Tony. Kids show we all felt like we were sitting in the dark. Buffet was dark, food was the same every day. Food was maybe a 1star....

”Staff was amazing!”

”Amazing place , lots to do very clean amazi g food huge variet, amazing staff never ket my drink empty , lots of events on the resot , amazing sccenery , lots of opportunities to book tiurs and other events , spa is amazing, beds very comfortable will be going back many times in the future”

”Amazing ”

”Tilava huone ja hyvä sänky. Upea hotellialue, kuin pieni kylä. Kiitettävästi ravintoloita ja baareja, ihana kahvila, keilahalli yms. Henkilökunta paikoin ystävällistä, mutta tippirahaa kannattaa varata mukaan paremman palvelun takaamiseksi... Oma concierge aivan huippu, meillä loistava Derlin joka auttoi aivan kaikessa! ”

”Great location and the staff it’s amazing. Thank you Melissa and Janice . ”

”Everything about this resort was fantastic!”

”Some of the reviews we've seen about this resort made us nervous but our experience traveling from Canada with an 8 year old and a 5 year old was very positive. We were especially impressed by how helpful and friendly everyone was. We stayed in a Flate Swim Up Suite. The room was huge with sliding doors that closed between the bedroom and living space. It felt like we had two completely separate bedrooms with a huge bathroom. The swim up option was great for slow mornings or a bit of down...

”Room was great! Service was great. ”

”Don’t go to the spa. They don’t know what they’re doing. I went for a massage and she cracked my back like a chiropractor. I told my chiropractor and he said she could’ve damaged my back because she’s not trained to do that. The spa is overpriced and you feel like you’re on a time clock to rush out of there.”

”Resort looks glamorous but you’ll find out soon that there’s no sound proofing in between each suite. And you wake up at 2 am in the morning with the sound of your neighbors coming home from their party, or at 5am to the sound of people waking up for their early flight. Or at 8 am with people having casual conversations in the covered walkway. You head to the buffet and there’s lots of food selection, most of them, not labeled, so you choose only what you are familiar with. You approach the...

”Great view of the ocean from our privet balcony. Staff was extremely helpful and friendly. The buffet was great at breakfast and good at dinner. Chicken jerk shack by the pool was delicious. Maid service was spot on and very friendly, only thing lacking was the amount of bottled water in the room. Had to ask for extra water every day as I drink a lot. Showers we always hot and plenty of pressure. Bed was firm and sheets clean and soft. The down side was the pillows were not the best, and the...

”Beach was great, Expedia’s booked room was for ocean view, property does not have ocean view. Housekeeping keeps forgetting towels. Room smelled like heavy bug spray upon arrival. Front desk did not respond at night. Lack of music around pool. Lack of communication for activities. Food was good, not authentic.”

”My wife and I stayed at Serenade All Suites – Adults Only Resort from January 27 to January 30, and unfortunately our experience was extremely disappointing. During our stay, my wife’s Gold earrings, Pandora bracelet, and a few other small jewelry items went missing from our room. What makes this even more concerning is that these items were kept inside the room safe, which should be a secure place for guests to store valuables. After returning home from the trip, we also discovered several...

”Decor and style of the resort is very nice. Bedding is thin, no robes or slippers for regular guests. The beach is pretty, but not walkable beyond the resort, or at least not recommended to do so. Food was okay, you won’t go hungry. The coffee shop wasn’t good. Pools were not cleaned frequently enough or had bad filtration, we had a swim up suite and besides dumping of chemicals, in 5 days we never saw someone physically clean it once and it showed. Would I personally stay here again? No. But if...

”This was the most disappointing hotel experience I have had in over ten years of traveling to warm destinations. Upon arrival, there were close to 10 issues in our room that required attention. Despite multiple visits to the front desk, it took 8 requests before meaningful assistance was provided. The air conditioning did not function properly and required escalation before it was taken seriously. It took about 5 days to partially resolve the issue, and it was never fully fixed. As a result,...